Frequently Asked Questions

 

 

 

📋 Help Center

Frequently Asked Questions

We answer the questions we actually get asked  by coaches, school administrators, retailers, and athletes around the world. Can’t find your answer? Email us and we’ll reply within 24 hours.

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Custom Orders & Design

9 Questions
We are a full Service custom sports gear manufacturer. We handle everything from design to delivery, including:
  • Cut and sew garment production  fully custom made to your specifications
  • Sublimation printing  full color, all over prints that never peel, fade, or crack
  • Screen printing  cost effective for large orders with clean, simple designs
  • DTG (Direct to Garment) printing  ideal for detailed designs with no minimum quantity
  • Embroidery  raised, textured logos perfect for caps, polos, jackets, and premium items
  • Tech pack assistance  we help you create a detailed tech pack if you don’t have one
  • Custom labeling  woven, printed, heat-transfer, and care labels
  • Hangtags, barcoding, and custom retail packaging
  • Private label manufacturing your brand, your labels, no mention of us
  • Worldwide shipping via DHL, FedEx, UPS, and Sea Freight
Our MOQ depends on the type of order:
  • Custom orders (with your logo, branding, or design): minimum 10 pieces per design  sizes can be mixed
  • Standard bulk production orders: minimum 30 pieces per design
  • For highly customized or technically complex designs, MOQ may vary slightly
🙌 Running a small team with fewer than 10 players? Reach out anyway we do our best to accommodate smaller first-time orders, especially for teams just starting out.
Yes  always. Before we produce a single item, you receive a full digital proof showing exactly how your design will look on the finished product  colors, logo placement, player names, numbers, everything. Production does not begin until you review and approve it in writing.
💡 This step exists because we know how frustrating it is to receive 50 jerseys that look different from what you had in mind. The approval proof removes that risk entirely.
Absolutely. We work with your own designs, mood boards, sketches, or fully detailed tech packs. Send us whatever you have and we will work with it.
💡 If you don’t have a tech pack yet, no problem. Our team can help you create one. Ask us about tech pack assistance when you get in touch.
Yes. Send us your logo file  vector format (.AI or .EPS) or high-resolution .PNG works best  along with your Pantone or RGB color codes. We will match them as precisely as possible and show you a proof before any production begins.
🎨 No logo yet? Our design team can help you create one from scratch. Ask us about our free design consultation when you reach out.
  • Sublimation printing  full color, all over prints ideal for jerseys and performance wear
  • Embroidery  raised, textured logos ideal for caps, jackets, and polo shirts
  • Screen printing  clean, cost-effective option for large orders
  • DTG printing  detailed designs with no minimum quantity requirement
  • Player names and squad numbers on jerseys and shorts
  • Custom neck labels and brand tags with your own name and logo
  • Woven labels, care labels, and heat-transfer labels
  • Custom hangtags, barcoding, and retail-ready packaging
Here is a realistic timeline:
Sample Production
7 – 10 working days
Bulk Production
15 – 25 working days after sample approval
International Shipping
5 – 15 business days
📅 We recommend planning at least 5 to 7 weeks before your season starts or launch date  this gives time for design approval, production, and shipping with a buffer.
Yes. Rush production (completed in 7 to 10 working days instead of the standard timeline) is available at no additional charge. Simply let us know your deadline when you enquire and we will confirm whether rush production is possible for your order size.
Yes. We save your approved design on file indefinitely. You can reorder at any time with the exact same specifications  same colors, same sizing, same print. Ask us about our fasttrack reorder service for urgent mid-season additions.
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Wholesale, Retailers & Private Label

3 Questions
Yes  this is one of our core services. We actively work with sports retailers, gym brands, sports distributors, and e-commerce businesses in the USA, UK, EU, Canada, and Australia. We offer private label manufacturing, meaning your brand name goes on the product and we are never mentioned.
Wholesale pricing is volume-based  the more you order, the lower the unit cost per item. Our standard payment terms are:
  • 50% advance payment to confirm and begin production
  • Remaining 50% paid before shipment
💼 For large, established wholesale accounts, we are happy to discuss alternative terms. Contact our wholesale team directly for a full pricing sheet.
Yes. This is called private label manufacturing and it is one of our most popular services with retailers and brand founders. We completely remove all our branding and replace it with yours  including neck labels, woven tags, care labels, hangtags, and packaging. Your customers will never know the product was manufactured by us.
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Schools & PE Kit Programs

4 Questions
Yes. We offer complete PE kit packages for schools and academies including jerseys, shorts, tracksuits, hoodies, and sports bags  all printed or embroidered with your school crest, house colors, or academy branding. We are experienced in working with school procurement processes and education budgets.
Absolutely. We produce youth and adult sizes from age 6 upwards, covering all student age groups from primary through to sixth form and beyond. Every school order includes a full size run so that every student gets the right fit.
📏 We recommend collecting student measurements before finalising your order to ensure accuracy across all sizes.
Yes  and we strongly recommend it for school orders. We send physical samples for sizing assessment before bulk production begins. This is particularly important for school orders covering multiple age groups.
💡 Sample fees apply but are credited back against your first bulk order  so the cost is effectively zero if you proceed.
Every single item in your order goes through our quality control inspection before packing. We check:
  • Stitching integrity
  • Color accuracy
  • Size accuracy
  • Print and embroidery quality
If any item does not meet our standard, it is remade  not shipped. For large orders, we also provide pre-shipment inspection reports. Ask us about this when placing your order.

Quality, Fabrics & Materials

2 Questions
We use high-performance fabrics suited to each sport and activity:
  • 100% polyester mesh lightweight and breathable, most popular for match kits
  • Moisture-wicking polyester blends  keeps athletes dry during intense training
  • Stretch polyester-spandex blends  for compression gear and close-fit performance wear
  • Heavy duty polyester  for outdoor, all weather, and training gear
We also offer sustainable fabric options:
  • Organic cotton (GOTS certified, available on request)
  • Recycled polyester (OEKO-TEX certified, available on request)
  • Bamboo fabric, Hemp, and Tencel
🌱 We support GOTS, OEKO-TEX, and Fair Trade certified materials upon request.
Yes. Sample orders are available so you can assess fabric quality, fit, sizing, and print finish before committing to a large order.
💡 Sample fees apply but are credited in full toward your first bulk order  so the cost is effectively zero if you proceed.
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Shipping & Delivery

4 Questions
We ship to the USA, Canada, United Kingdom, all European Union countries, Australia, New Zealand, and the UAE. We use trusted international carriers including DHL, FedEx, UPS, and Sea Freight for large wholesale orders.
🌍 Not on this list? Contact us  we almost certainly ship to your country too.
After your order is dispatched, typical delivery times are:
USA & Canada
7 – 12 business days
UK & Europe
5 – 10 business days
Australia & New Zealand
10 – 15 business days
⚠️ These are estimates. Customs clearance may add 1–3 extra days. Express and priority shipping options are available for faster delivery.
Customs duties and import taxes are determined by your country’s own regulations and are the buyer’s responsibility. We declare accurate values on all shipments  we never under-declare.
📋 We recommend checking your local customs rules before placing a large order. For many countries, orders under a certain value are duty-free, but thresholds vary.
The moment your order is dispatched, you will receive a confirmation email with your tracking number and a direct link to track your shipment in real time  from our facility all the way to your door.
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Payment Methods

1 Question
We accept a wide range of international payment methods to make it easy for customers anywhere in the world:
💳 Visa / Mastercard / Amex 🅿️ PayPal 🏦 Bank Transfer / Wire (T/T) 📄 Letter of Credit (LC) 🌐 Payoneer 💸 Wise (TransferWise) 🏧 Western Union 📮 MoneyGram 📲 Remitly
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Getting Started

1 Question
Getting started is simple:
  • Contact us via email or WhatsApp with your idea, requirements, or questions
  • Send us your tech pack, design files, mood board, or reference images  whatever you have
  • Receive a free quote and production timeline within 24 hours
  • Approve your sample before bulk production begins
  • Confirm your order with the 50% deposit and we start production
  • Receive your finished order, tracked, at your door.